March 28, 2021 at 9:33 pm #118513
What is the best way & best time to do a cultural assessment in M&A?March 29, 2021 at 10:04 am #118533
Profound and early 🙂March 29, 2021 at 9:49 pm #118544
I haven’t done a cultural assessment, but I have been at enough companies to know that you can not take their word for what the culture is! The company mission and values statements might be great when in reality the culture is much different. It takes time and immersion. Is there a specialist type of person that performs cultural assessments during due diligence? If not, doing it right away after closing is a must.March 29, 2021 at 10:48 pm #118551
I think I have a very short answer- It should be part of Due diligence process- the first step.April 10, 2021 at 8:53 am #118833
A first cultural assessemnt should be done during due diligence, keeping in mind that you will only get a first rough picture. After closing, a survey should be conducted to further assess the culture (key values and working norms). This should be done for both companies (similar positions, sample size that allows to draw some conclusions). The result should influences then the change management process.April 12, 2021 at 4:06 pm #119068
Michael Maggiotto JrParticipant
Cultural assessment should be done at several stages. The earliest stage of looking for a company to engage in talks with should include some high-level understanding about culture. Won’t be very deep, won’t be very accurate, but there is enough out there to get a feel for it. Then, as you move into due diligence, human capital due diligence should take a deep dive into the culture – everything from past engagement surveys to current interviews of existing employees, review of recruitment notes of recently interviewed candidates (whether hired or rejected) to understanding of the reporting structure, how decisions are made, level of collaboration vs. independence, and much more. All should be uncovered and revealed during this phase. Unfortunately, such a deep dive is rarely done and therefore too little is known prior to deal execution. When PMI occurs, there tends to be a lot of surprises, and too often those surprises lead to deal failure within 1-3 years post-close.
If a solid cultural assessment is done, then prior to deal close, a plan can be developed to integrate the cultures with milestones aligned with the new merged entities strategic plan. When this is done well, then PMI runs much more smoothly. RIFs of the right people can be completed quickly in minimal waves (ideally only one, but rarely in larger headcount transactions does that get to happen) while the key talent is appropriately retained. Total Rewards programs, systems integrations, and organizational shuffle will happen with clear lines of communication and stronger buy-in.
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