June 24, 2020 at 1:13 pm #111846
During Due Diligence, only few key stakeholders from the seller side are aware of the deal. When employees become aware of it, the management usually organise an internal meeting to discuss and explain who the buyer is and sometimes reason behind this choice. From the buyer side, would it be a good practice organise another meeting with all new employees? Who will be the best team/person to lead this first meeting?July 2, 2020 at 5:42 pm #112003
Sharing from recent experience, the meeting with the new employees from the buyer side in a townhall setting (some in virtual setting) really helped the integration process. The buyer management supported by the IMO, HR team as the seller HR attended the townhall. It gives assurances to the new employees, explain the common goal the buyer and seller has in doing the transaction and prepare the employees on what in store for them moving forward, after Day-1.July 4, 2020 at 3:00 am #112020
Have multiple meetings to explain the integration of the new employees to the new company. Cover HR, the org chart, their devices, email accounts, everything they need to be up and running when they start. Cover product integration plans, sales and GTM integration and strategy. Integrate them in the team very quickly. Include them in your weekly call, have 1:1 calls, make sure they feel included and welcome.July 31, 2020 at 2:28 pm #112428
I agree with Mandana for the most part. End user employees of the target company should be met with early on and explained the integration and why it matters to them. Periodically they should be provided updates on how things are going as well. Key employees in the target company on the other hand should be integrated into the integration team very quickly and included in the regular communication cadences – weekly meetings, report-outs, regular 1×1 check-ins, etc.. The end user employees will be important to keep up to date, while its critical the identified key employees are looped in quickly and repeatedly.July 31, 2020 at 10:25 pm #112438
Having multiple and ongoing meetings with employees is important. Personally, I’d begin having the two HR teams meet with senior leadership to get an overview of the communication we want to deliver. Having everyone on the same page and communicating the same message is key to building trust and understanding. Then, I’d suggest holding a town hall meeting with employees to go over the message, provide them resources for asking additional questions, organizational charts and key contact information. Having break out sessions next with smaller groups will give the opportunity to answer more specific questions related to roles and departments, as well as give the new employees the opportunity to get to know you on a personal level. Having this direct connections helps build trust. Recaps posted on an intranet will give employees access to information they may have missed or wanted to review again.September 22, 2020 at 12:12 am #113457
I would approach the matter from two viewpoints. In the beginning, the goal is to provide transparency and ensure the rumor mill is kept to a minimum. Central to good leadership, in my opinion, is the principle of listening, learning, and then leading. The leaders of the integration will have a large amount of learning they will be doing despite the best efforts of due diligence. I would push leadership to ensure that they do not get out in front of their skis in their desire to grab the reins and lead the path forward. Ensuring adequate listening and learning within the process, while communicating known facts in order to keep nerves calm, is needed in order to ensure that leadership is appropriate to the facts on the ground.October 31, 2020 at 5:55 am #114398
Thank you everyone for your replies and for sharing great contents. I totally agree with Rochelle’s approach, in particular to plan different and targeted meetings, initially with the HR teams only and then involving the employees. I have never being on the seller side, and I always put so much effort in making them feel comfortable, as the employees are the real asset to preserve of the new acquired business.
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