Operational productivity and KPI achievement during integration

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  • #79836

    I work in business whose main growth model is through Aquisition rather than organic through sales, we acquire anywhere up to ten businesses a year and plan to for the next 5 years at least. with this level of growth and integration activity, we find it hard to maintain stability in operations before and during integrations, for example customer SLAs in the support department.

    How would you combat this issue?

    walid ardhaoui

    – Start by creating awareness of the problem at the very top and ensure your C-Suite leadership is fully cognizant of the challenges.
    – Make sure you keep your focus on the most critical objectives and that customer journeys are protected.
    – Adequate staffing (including skill level) is critical.
    – Keep communication lines open and take swift corrective action.

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