Does onsite visit really helps in Due Diligence?

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    Xin Yi Ho

    Does onsite visit really helps in Due Diligence process?
    How effective is onsite visit in terms on Due Diligence process?

    Pedro Garibi

    Hullo Xin,

    In case of a manufaturing company or a capital intentise company I think an onsite visit is very helpful to have a look at the facilities, check the type of assets they have, the culture and environment of the site and the people and their attitudes and informal language.

    In the case of retialers, it si very important to visit the most relevant shops or slleing points they have. Even through mistery shoping. Talk to customers, employees, look at the organization of the shops, check the products, see what cusotmers buy…..

    In case of financial companies is probably less relevat since you are buying a loan portfolio and financial assets and may have online services, but it is relevant to visit the most important branch offices and see the operations.


    Lana Ilchenko

    I would imagine, in certain industries, on-site visits are very important during the Due Diligence. In my experience, I found on-site visit most helpful during the assessment period, before the offer is even put across. You can see and understand a lot about the target when you visit them, especially softer factors, such as company culture, management competence and market knowledge etc. You are sometimes able to glimpse the facts behind the well-polished CIMs.


    I believe there is a lot of value in an on-site visit. You can first hand observe the status of affairs and feel the overall vibe and culture of the place. If this comes very different than what you were expecting or does not flow what you have read in the papers from data room then that should already raise some concerns. Further getting the opportunity to talk to people gives us the opportunity to assess the competence and compatibility of the target organization.


    I agree that an onsite visit during due diligence is important; having the chance to interact with people in their environments is the most effective way to determine elements of a company’s culture. A face-to-face meeting with your counterpart can be the catalyst for building trust that is most important in an M&A transaction; the complexities are high and you need partners to work through the difficult moments in an integration.

    Patrick Ruppnig

    Onsite visits are key and especially important in production companies. It is way easier to assess the soft facts of people and get a feeling how the company culture and the respective people work.

    Diego Kuonen

    In my view, on-site visits are crucial. We conducted thorough due diligence of the premises, engaging experts to assess the current state, land rights, production capacity, and a list of necessary investments, including associated costs.


    In my point of view, onsite visits provide more information than any interview or report ever can. Not only you can get the information you are looking for, but you can also gain additional insights on many other aspects. Onsite visits might also be crucial depending on the type of business or industry. For asset-intensive or product oriented industries, it might be crucial. While for virtual services, or field consultancy services it might not be as relevant.


    From experience, yes. Because it opens your eyes on things that did not cross your mind in the first place.


    In my experience the requirement of a due diligence (“DD”) exercise is dependent on the nature of the reason it is required to be effected.
    Thus in some instances, for example, the acquisition of a tangible asset be it land or a piece of equipment, a “site visit” element of a DD exercise may indeed be integral to assess the actual condition and value of same.


    Onsite visits can be crucial for the DD process and should not be treated as a tick box exercise. It is important in helping to fully understand the the company’s operations and to flag any red flags that would not have been as apparent in the absence of such visit. It helps a buyer assess the operational aspects of the business.

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