Reply To: Change Management Critical Factors

As mentioned above COMMUNICATION is a major one with multiple sub bullet points underneath.

Communication
-Email/phone/face-to-face/1:1/Group
-Timing of Communication
-Tone of Communication
-Who is delivering the communication
-Has rapport been built by the person communicating, or is this their first time meeting the audience
-Action items, follow-up, and accountability from the communication

Such an important piece of the equation, and lots to think about on the topic!