Yes, we do have one, I led the development of it.
It is a document that we refer to all the time, as a matter of fact, if it is not followed, the functional leaders are held accountable.
It really is the only way we stay aligned on the process.
Yes, we have multiple playbooks ranging from corporate level to line of business level. Content and quality of each playbook is very different and use of the playbook also differs.
Turnover depends a lot on number and size of transactions