Bias during integration
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When performing the integration of the target, how do you make sure when looking at the different functional streams, you remain objective and not biased against the target you are integrating. Some of the processes of the tagets might be better than yours…but this would then imply changing on the acquirer side.
This is a bit hard, as it will definitely be biased to which company is the biggest shareholder. The company with a bigger brand would want its system to be intact.
Bias during integration is definitely a challenge, especially when the acquirer has more influence or a bigger brand. One way to minimize this is by taking a best-of-both-worlds approach, where each process is objectively evaluated based on data, efficiency, and alignment with the merger’s goals.
For example, using external consultants or a neutral integration team to assess processes can help keep things fair. Tools like benchmarking and KPIs also help identify which practices—whether from the acquirer or the target—are more effective without leaning on subjective preferences.
It’s also important for leadership to set the tone that integration isn’t about dominance but about creating a stronger, unified organization. Open communication with teams on both sides and a focus on measurable outcomes can go a long way toward reducing bias.
Have you tried specific methods or tools to stay objective during integration? I’d love to hear your thoughts!
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