[SI LING TAN]

Sharing of experiences on best practices for managing communication during integration.

[Chuwkudaalu]

Managing communications during integration is a matter of executing the integration plan which was prepared once the deal is in play. There should be executive(s) who lead the integration process, communicating clearing to leads in various divisions about expectation, issues and status reports. Weekly 30 minutes meeting with relevant leads is a must followed by bi-weekly full integration team meetings to understand & identify success and issues.

[Jeff Sewell]

Generally speaking begin the plan as the deal begins to close. Leverage the OCM framework of your choice and don’t be afraid to change course as you gain feedback from associates and customers.

[Amy Crawford]

1) Create a specific communications plan
2) Identify all audiences and create key messages for each
3) Conduct spokesperson training
4) Make employees a priority and leadership accessible

[Anonymous]

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[Milou van der Hoek]

Three things that stood out in the courses to me where:
1. Communication is an ongoing effort, not a one and done.
2. Make employees feel heard, and be clear and transparent about the direction you’re going.
3. Be present as leadership.

[Author]

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