I always believe in a three step model:
– Inform: knowing when you need to share information and how much information should be shared (it’s less scary than 10 years ago)
– Invite: invite employees to give you feedback on how you handle the process
– Involve: get employees involved in designing a part of the, f.e. integration process
The combination of all these steps lead to a higher intrinsic motivation and has a great impact on citizenship from the employee to the organisation.
In this example, to me, leadership is key.