Employee satisfaction is crucial as this will determine their engagement with customers and quality of work produced. Employee surveys to understand how they perceive the company and how to better improve the organisation would serve as “free” consultancy advice from people on the ground, who is closest person to understand what they are doing, the impediments in the roles and how to remove inefficiencies in the workflow.
Last but not least, unhappy employees may not voice their unhappiness out, they may instead sabotage work efforts in subtle manners to “prove” that M&A should not have been done in the first place.
