In these COVID times, and seeing more remote working where conference calls has increased as a method of communication, I think leaders showing vulnerability and transparency and being less worried about polish during the change management process is important.
Now more than ever we are seeing the blend between Social Conscious, Wellness and Work and Profitability collide. I heard the term Conscientious Capitalism – and I think it is here to stay. With all the avenues we have for seeking information and responding in public forums, information control becomes much harder to manage. Tie into that more people working from home so now the lines are blurred between home and work. In a change management plan, this has to be considered and adapt and respond to address this new way of communicating.