Frequent communication with all stakeholders about current state, actions to take place and timing and the intended future state help to minimize behavioral risks to BAU. When people are left to figure things out on their own or come up with hypothesis on what’s really happening and why because they are not being communicated with and/or involved, this becomes incredibly disruptive to operating the business on a day to day basis and achieving objectives. It also leads to retention issues which stretches the remaining colleagues that remain as well as makes them wonder why people are leaving and if they should to. Transparent, frequent and clear communication is key in my opinion to minimize disruption and allow for better BAU opportunity.
