Reply To: What are the key performance indicators of successful PMI?


Korath Wright

Measure of performance is different depending on what the goals of the merger are. Relevant KPI’s are determined by the strategy deployed and the synergies being targeted.

For example, in a merger that is focused on creating revenue synergies through expanding a service portfolio, important KPI’s may include top line metrics, as well as retention of key people at the target (those who deliver the desired products). This could be a revenue-vs-goal tracker, and a service weighted retention tracker.

Mergers with different goals will have different effective KPIs.

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