Reply To: Centralization / offshoring during post-merger integration



I can’t speak to offshore, but I can speak to centralization. In 2016, my organization went from a decentralized model to a centralized model. It was a 3-year initiative to integrate people, processes, and tools. When we acquired a long-term care organization in 2019, they functioned as a decentralized model and many of their individual facilities were even running basically as independent entities. They had financial issues in the past, and we had shown much success with our centralized model that it was more of a tell vs. discussion of what the HR / Corporate Services strategy was going to be. Through this effort, we needed to fill 180 FTE into our centralized model and those roles were eliminated from the individual facilities.

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